TERMS & SERVICES
Money Back Guarantee & Returns for Retail Sales Please contact us via our www.safevuu.com website “Contact Us Page”) within 30 days of purchase for a full refund. You will be credited for (your original sale price less original shipping expenses) once the product is received back in our warehouse. We offer solutions to help you fix what is wrong, so you can keep and love the things you buy. Because sometimes no return is the easiest return of all. Replace missing or broken parts for free, just handling and shipping charges will be applied. Email us with any questions (safevuu@gmail.com).
SaveVuu Wholesale Return Policy
At SaveVuu, we are committed to providing high-quality products and ensuring our wholesale partners are satisfied with every purchase. Please review our return policy below:
1. Eligibility for Returns
Wholesale returns are accepted under the following conditions:
- The product is defective or damaged upon arrival.
- The product was shipped incorrectly or differs from the original order.
- Returns for reasons other than defect or error may be accepted within the stated return window, subject to a restocking fee.
2. Return Window
All returns must be initiated within 30 days of receipt of the order. Requests made after this period may not be eligible for a refund or exchange.
3. Return Authorization
To initiate a return, please contact us at info@go-vuu.com to receive a Return Authorization (RA) number. Returns without an RA number will not be accepted.
4. Condition of Returned Items
Returned items must be in new, unused condition, and in their original packaging to qualify for a refund or exchange. Items not meeting these criteria may be subject to partial refunds or may not be eligible for return.
5. Refund and Replacement Options
For eligible returns, SaveVuu offers the following options:
- Replacement:** Receive a replacement for the same item at no additional cost.
- Credit:** Receive store credit applicable to future purchases.
- Refund:** Refunds are issued via the original payment method.
6. Shipping Costs
If the return is due to our error (e.g., incorrect or defective items), SaveVuu will cover the return shipping costs. For returns due to reasons other than defects or errors, the buyer is responsible for return shipping.
7. Restocking Fee
A restocking fee of 15% applies to non-defective items returned for reasons other than error or damage.
8. Damaged or Defective Goods
If your items arrive damaged or defective, please email us at info@go-vuu.com within 7 days of delivery. Include photos of the damaged items, and we will promptly arrange for a replacement or refund.
We appreciate your business and are here to support you. For any questions about our wholesale return policy, please contact us at info@go-vuu.com.